Return Policy

Effective Date:

At vivorefine, we are committed to providing exceptional wardrobe consultation services. This Return Policy outlines our cancellation, refund, and satisfaction guarantee policies for all consultation services.

Service Cancellation Policy

We understand that schedules change. Our cancellation policy is designed to be fair to both clients and our consulting team.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as soon as possible:

Refund Policy

Refunds are processed based on the type of service and timing of the cancellation request:

• Refunds are issued to the original payment method within 5-10 business days
• Partial consultations that have begun are not eligible for refunds
• Emergency cancellations due to illness or unforeseen circumstances will be reviewed on a case-by-case basis
• Package services: unused sessions may be refunded based on the per-session package rate

Satisfaction Guarantee

Your satisfaction is our priority. If you are not completely satisfied with our wardrobe consultation services, we offer:

• Complimentary follow-up consultation within 30 days to address concerns
• Revision of style recommendations based on your feedback
• Additional guidance on implementing our suggestions

Contact Us

For questions about our return policy or to request a cancellation or refund: